Shipping Policy

Last updated: September 2, 2026

Thank you for shopping with Post Malone Shop. This Shipping Policy explains how we process, ship, and deliver orders placed through post-malone.shop.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, holidays, promotions, or unexpected circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Typical delivery estimates are:

• United States: 5–12 business days

• United Kingdom: 5–12 business days

• Canada: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Other international destinations: 7–20 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer because of customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery destination

• Order size and weight

• Shipping method

• Available carrier services

Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

When tracking is available, we will provide tracking information to the email address associated with your order.

Tracking information may take some time to become active after the package has been shipped.

Once tracking information has been provided, you can use the carrier's tracking system to monitor your shipment.

5. International Shipping

We may ship orders to selected international destinations.

International customers may be responsible for additional customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

These charges are determined by the destination country's authorities and are generally not included in the product or shipping price unless explicitly stated at checkout.

Customers are responsible for ensuring that their order complies with applicable import requirements in their country.

6. Customs and Import Delays

International shipments may be delayed while undergoing customs inspection or clearance.

Customs processing times vary by country and are outside our control.

We cannot guarantee that customs will not delay a shipment.

If an order is refused or returned because the recipient does not pay applicable customs duties or taxes, any refund may be subject to applicable return shipping costs and other expenses incurred by us.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, please contact us at info@post-malone.shop.

Additional shipping charges may apply if the order needs to be reshipped.

8. Lost, Stolen, or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check with:

• Household members

• Neighbors

• Your building reception or mailroom

• The shipping carrier

If you still cannot locate your package, contact us at info@post-malone.shop with your order number and tracking information.

We will make reasonable efforts to assist you in contacting or investigating the shipment with the carrier.

We cannot guarantee replacement or refund for packages confirmed as delivered by the shipping carrier, particularly where loss occurs after delivery.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging.

Contact us at info@post-malone.shop as soon as possible with:

• Your order number.

• Photos of the damaged packaging.

• Photos of the damaged product.

• A description of the damage.

We will review the issue and work with you toward an appropriate resolution.

10. Delayed Shipments

Shipping and delivery dates are estimates only.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Carrier delays.

• Customs processing.

• Severe weather.

• Natural disasters.

• Strikes or labor disruptions.

• Government restrictions.

• Incorrect address information.

• High-volume shopping periods.

• Other unforeseen circumstances.

If your order appears significantly delayed, contact us at info@post-malone.shop and we will do our best to assist.

11. Changes to Orders

If you need to change your shipping address or other order information, contact us as soon as possible at info@post-malone.shop.

We cannot guarantee that changes can be made after an order has entered processing or been shipped.

12. Shipping Restrictions

Certain products or destinations may not be eligible for shipping due to carrier restrictions, legal requirements, customs regulations, or other limitations.

If we are unable to ship an order to your selected destination, we may contact you to arrange an alternative solution or provide an appropriate refund.

13. Contact Us

If you have questions about shipping or your order, please contact us:

Post Malone Shop
Website: post-malone.shop
Email: info@post-malone.shop