Return & Refund Policy

Last updated: September 2, 2026

Thank you for shopping with Post Malone Shop. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, you must contact us within 30 days of delivery. Returns requested after this period may not be accepted.

2. Return Eligibility

To qualify for a return, items must:

• Be unused and unworn.

• Be in their original condition.

• Have all original tags and packaging attached, where applicable.

• Not show signs of damage, washing, alteration, or use.

• Include proof of purchase or your order number.

We reserve the right to refuse a return if the item does not meet these requirements.

3. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Items marked as final sale.

• Personalized or customized products.

• Gift cards.

• Items that have been worn, washed, damaged, altered, or otherwise used.

• Products returned without their original packaging or tags when these are required for resale.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@post-malone.shop.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue.

If the issue is confirmed to be our error or a manufacturing defect, we will work with you to provide an appropriate solution, which may include a replacement or refund.

5. How to Request a Return

To request a return, email us at:

info@post-malone.shop

Please include your order number, the item(s) you want to return, and the reason for the return.

Do not send an item back to the sender address on your package until you have received return instructions from us. Returns sent without prior approval may not be accepted.

6. Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is generally responsible for the return shipping costs.

If the item you received is defective, damaged, or incorrect due to our error, we will provide appropriate instructions regarding return shipping.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to our error.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

8. Partial or Reduced Refunds

A refund may be reduced or refused if a returned item:

• Shows signs of use or wear.

• Has been damaged after delivery.

• Is missing original tags or packaging where required.

• Has been altered, washed, or otherwise changed from its original condition.

9. Exchanges

If you need a different size or item, please contact us at info@post-malone.shop.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

1. Check your bank or payment provider account.

2. Contact your card issuer or payment provider.

3. Allow additional processing time where applicable.

If you still have not received your refund, contact us at info@post-malone.shop and include your order number.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@post-malone.shop.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed, shipped, or otherwise entered fulfillment.

12. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have any questions about returns or refunds, please contact us:

Post Malone Shop
Website: post-malone.shop
Email: info@post-malone.shop

We are happy to help with any questions regarding your order, return, exchange, or refund.